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What to Include in Your Enquiry

Clear information helps us understand the problem and discuss the next step. When you get in touch, please include:

• Your full postcode and the type of property, such as a house, flat, shop or office.
• The type of door or window involved, for example timber, uPVC or composite.
• Whether you are locked out, whether the property can currently be secured and whether anyone is inside.
• A brief description of what has happened, such as a key that will not turn, a handle that will not lift or damage after a break-in.
• For planned work, the number of locks or doors that need attention.

Photographs of the lock, handle or door edge can help explain the issue, although an inspection may still be needed before the final cost is confirmed. If you're not sure which job you need, the full list of locksmith services sets out each one.